Customer Support Agreement

Standard Support
Support is provided during New Zealand Business Hours using the Contact us link above.  Documentation is also available online at http://help.nodmedia.io.
Fri, 20 Mar, 2020 at 11:00 AM
Premium Support
Additional Support is available to customers who have purchased Nod's Premium Support package.   For Premium Support, please email support@nodmedia...
Mon, 9 Mar, 2020 at 5:06 PM
Premium Support - Service Level Agreement
Priority / Severity Response Time Resolution Time High / High TBC TBC High / Medium Medium / High TBC TBC High / Low Medium / Medium ...
Mon, 9 Mar, 2020 at 5:08 PM
Premium Support - Priorities
Priority Description P1 - High - The damage (cost, brand, reputation or other) caused by the Incident increases rapidly. Or - Work that cannot be co...
Mon, 9 Mar, 2020 at 5:10 PM
Premium Support - Severities
Severity Impact Sev1 - High - A large number of digital services are affected and/or not able to do their tasks. Or - A large number of BNZ sites (S...
Mon, 9 Mar, 2020 at 5:12 PM