Customer Support Agreement

Standard Support
Support is provided during New Zealand Business Hours using the Contact us link above.  Documentation is also available online at
Fri, 20 Mar, 2020 at 11:00 AM
Premium Support
Additional Support is available to customers who have purchased Nod's Premium Support package.   For Premium Support, please email support@nodmedia...
Mon, 9 Mar, 2020 at 5:06 PM
Premium Support - Service Level Agreement
Priority / Severity Response Time Resolution Time High / High TBC TBC High / Medium Medium / High TBC TBC High / Low Medium / Medium ...
Mon, 9 Mar, 2020 at 5:08 PM
Premium Support - Priorities
Priority Description P1 - High - The damage (cost, brand, reputation or other) caused by the Incident increases rapidly. Or - Work that cannot be co...
Mon, 9 Mar, 2020 at 5:10 PM
Premium Support - Severities
Severity Impact Sev1 - High - A large number of digital services are affected and/or not able to do their tasks. Or - A large number of BNZ sites (S...
Mon, 9 Mar, 2020 at 5:12 PM