Priority
Description
P1 - High

- The damage (cost, brand, reputation or other) caused by the Incident increases rapidly. Or

- Work that cannot be completed by staff is highly time sensitive.

- A minor Incident can be prevented from becoming a major Incident by acting immediately. Or

Issue is visible to those classed as VIP.


P2 - Medium

- The damage caused by the Incident increases considerably over time. Or

- Work that cannot be completed by staff has medium time sensitivity.


P3 - Low

- The damage caused by the Incident only marginally increases over time. Or

- Work that cannot be completed by staff, but it is not time sensitive.