|P1 - High|
- The damage (cost, brand, reputation or other) caused by the Incident increases rapidly. Or
- Work that cannot be completed by staff is highly time sensitive.
- A minor Incident can be prevented from becoming a major Incident by acting immediately. Or
Issue is visible to those classed as VIP.
|P2 - Medium|
- The damage caused by the Incident increases considerably over time. Or
- Work that cannot be completed by staff has medium time sensitivity.
|P3 - Low|
- The damage caused by the Incident only marginally increases over time. Or
- Work that cannot be completed by staff, but it is not time sensitive.
Premium Support - Priorities
Modified on: Mon, 9 Mar, 2020 at 5:10 PM
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