Severity
Impact
Sev1 - High

- A large number of digital services are affected and/or not able to do their tasks. Or

- A large number of BNZ sites (Stores, Partners Centres, Internal, Customers, etc) or a flagship site are affected and/or acutely disadvantaged in some way. Or

- The damage to the reputation of the business or channel is likely to be high.


Sev2 - Medium

- A moderate number of digital services are affected and/or not able to do their tasks properly. Or

- A moderate number of BNZ sites (Stores, Partners Centres, Internal, Customers, etc) are affected and/or inconvenienced in some way. Or

- The damage to the reputation of the business or channel is likely to be moderate.


Sev3 - Low

- A few digital services are affected and/or able to deliver an acceptable service but this requires extra effort. Or

- A single BNZ site (Stores, Partners Centres, Internal, Customers, etc) number of customers are affected and/or inconvenienced but not in a significant way. Or

- The damage to the reputation of the business or channel is likely to be minimal.