TABLE OF CONTENTS
- My screen is blank
- My screen is displaying a "No signal" message
- My screen is showing Welcome to Nod, or a custom image, with a message in the bottom left-hand corner
- My content isnt playing
- My screen has an orange alert in Nod:
- My screen has a red alert in Nod:
My screen is blank
- Check that the TV is switched on and all cables are plugged in
- Check the time and date settings on the screen are correct, you should check the timezone is correct if the date/time are set automatically
My screen is displaying a "No signal" message
- If you are using a device which is separate to the screen, check that the TV is on the right input (e.g. HDMI1) and all the cables are plugged in
- Switch the TV off and on to reload the screen
My screen is showing Welcome to Nod, or a custom image, with a message in the bottom left-hand corner
- This is called the splash screen. Check the message displayed in the lower left-hand corner and review this help page: https://support.nodmedia.io/support/solutions/articles/4000162167-why-do-i-see-welcome-to-nod-on-my-screen-
My content is upside down
- Check the rotation in the screen settings
My content isnt playing
- Check the orientation of the content matches the screen (e.g. portrait)
- Check the time and date settings on the screen are correct, you should check the timezone is correct if the date/time are set automatically
- Check that the playlist or schedule is assigned to the screen
- Check your content is in the correct playlist or schedule
My screen has an orange alert in Nod
- Content alerts
My screen has a red alert in Nod
- If the alert is telling you the screen is Inactive, take a look through the information on this help page: https://support.nodmedia.io/support/solutions/articles/4000162235-why-is-my-screen-inactive-