| Priority | Description |
| P1 - High | - The damage (cost, brand, reputation or other) caused by the Incident increases rapidly. Or - Work that cannot be completed by staff is highly time sensitive. - A minor Incident can be prevented from becoming a major Incident by acting immediately. Or Issue is visible to those classed as VIP. |
| P2 - Medium | - The damage caused by the Incident increases considerably over time. Or - Work that cannot be completed by staff has medium time sensitivity. |
| P3 - Low | - The damage caused by the Incident only marginally increases over time. Or - Work that cannot be completed by staff, but it is not time sensitive. |
Nod